A cadre of Measurement CARE service engineers is always available by telephone or e-mail during working hours or 24 hours a day, depending on customer requirements. In general, our experts solve problems in two ways: either by communicating with customer personnel about equipment issues, or by downloading customer data and analyzing problems "on line".

In the download approach, the customer contacts us and establishes a modem/internet connection that allows the remote Measurement CARE expert to "see" the instrument and/or software problem directly and apply FMC diagnostic tools. This approach removes conversational guesswork, increases responsiveness to problems and reduces or even eliminates the need for a service engineer to travel to the site.